May 26th 2020

Portals: The Easiest Way To Receive Packages From Your Customers

Anthony C. Budd profile image
Anthony C. Budd

TLDR;

A Portal is like a username for your business address for example, @MobileRepairATX. This link will set the delivery address to your business, in a few taps a customer can have a physical object couriered from their location to your business, without the customer having to leave their home.

Open Teleport

The Problem

Since the beginning of the internet-era, customer demands have became more and more sophisticated. Experiences provided by billion-dollar corporations like Amazon have forever changed customer expectations, next-day delivery is no longer a perk, it is now a prerequisite. These problems have been exacerbated due to the COVID-19 outbreak and the resulting lockdowns. Small businesses have had to quickly adapt to offer curbside pick-up and local delivery. But what if you run a service based business?

Imagine you own a phone repair service and the bulk of your business is replacing iPhone screens. When a customer breaks their phone, the first thing they will do is Google "phone repair near me" and discover your business. The customer drives to your shop, hands you the phone, you repair the screen and a few hours later the customer comes back and collects their phone. In this example, why did the customer need to come to your shop? It seems like a stupid question, but think about the effort it was for the customer to do business with you, it's not insignificant.

The average hourly wage in Austin Texas is $18.63, if it takes an hour each way to get from the customers house to your shop, park, wait to be served, etc. It costs the customer $37.26 in productivity, before the customer gets even 1 cent of value from your business in return.

Surely it would be more convenient for the customer if he could simply Teleport the phone to your business, you could fix the phone and then you could Teleport it back to him.

Teleport

This is exactly what my app Teleport is designed to do. Teleport is a 1 hour pick-up and delivery service. You can instantly courier anything in Austin from $9. Teleport is the simplest courier service available, just enter the pick-up and delivery address, take a photo of the item and a courier will be dispatched to collect your package.

Teleport is available to anyone to courier items within the city, but it is primarily aimed towards local businesses. Fundamentally, it provides businesses with massive competitive advantage for $0 upfront cost. Teleport is not just for simply moving packages from A to B, it's designed to be a reliable logistics backbone that will allow businesses to provide entirely new kinds of services to their local customers.

Ok, so what's a Portal?

A Portal is like a username for your business address for example, @MobileRepairATX. When you need to receive physical items from your customers you can simply direct them to this URL Teleport-app.io/@MobileRepairATX. This link will set the delivery address to your business, in a few taps a customer can have a physical object couriered from their location to your business, without the customer having to leave their home.

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Scanning a Portal using the default iPhone Camera App

Phone Repair with Teleport

Now let's consider what would happen if your phone repair business was using Teleport. You would sign-up and simply create your TelePortal @MobileRepairATX. When a customer breaks their phone, they would Google "phone repair near me" and discover your business.

Instead of expecting the customer to drive all the way to your shop, you can convert the customer right there on your website by directing the customer to your Portal @MobileRepairATX, putting the customer directly into the sales pipeline. The customer will open the link, enter their pick-up address and a courier would come and collect the phone. The phone would be taken to your shop, you would fix it and then Teleport it back to the customer.

Conclusion

This is just one example of how a business could provide new kinds of more efficient, convenient and valuable services to their customers simply by using Teleport's courier service.

If you have any questions about the service or if you would like help digitally transforming your business, get in contact with me.